Coast 2 Coast Tech Support Plan Terms

1. Monthly billing. Membership fees are billed monthly in advance. The customer must maintain an active, paid account to receive member benefits. Failed or past-due payments may suspend support access until the account is brought current.

2. Membership does not mean unlimited repair labor. Membership provides access to the support services specifically included in the customer's tier. Hardware repairs, parts, data recovery, extensive troubleshooting, on-site visits and services outside the plan are charged separately unless specifically stated as included.

3. Essential — $29/month. Includes text-based support, general tech questions, basic troubleshooting, software/setup guidance, basic printer/Wi-Fi guidance and member support-line access. Remote repair sessions are not included and are billed separately at the applicable rate.

4. Pro — $49/month. Includes Essential benefits plus phone support, priority support, advanced troubleshooting guidance, $79 member remote sessions, 10% off eligible in-shop labor, and an after-hours emergency rate as listed on this page. The $49 monthly fee does not include a monthly remote repair session.

5. Premier — $99/month. Includes Pro benefits plus highest-priority support, one remote support session per billing month (up to 60 minutes), coverage for up to 3 household computers, 15% off eligible in-shop labor, and an after-hours emergency rate as listed on this page. Included remote sessions expire at the end of the billing cycle and do not roll over.

6. Support hours. Essential support is during regular support hours. Pro and Premier receive priority/extended access according to their plan. Messages can be submitted outside support hours, but a membership by itself does not guarantee 24/7 technician availability.

7. After-hours service. After-hours/emergency assistance is subject to technician availability. Standard non-member emergency service and member emergency rates are listed on this page. Paying an emergency fee covers that specific service session and does not create unlimited after-hours access.

8. Response times are targets, not guarantees. Priority status determines the order in which requests are handled. Estimated response times can be affected by workload, complexity, outages, holidays or circumstances outside Coast 2 Coast's control.

9. Remote support limitations. Some problems cannot be repaired remotely. Hardware failures, physical damage, networking problems, inaccessible computers, internet outages and certain operating-system issues may require in-shop or on-site service. Additional work will be quoted separately.

10. Reasonable-use policy. Plans are intended for normal personal/household technical-support needs. Excessive, continuous or abusive use; commercial/business IT management; repeated lengthy support requests; or requests substantially beyond the plan's intended scope may require additional charges or a different service agreement. You should notify the customer before performing billable additional work.

11. Discounts. Membership discounts apply to eligible labor only unless specifically stated otherwise. They should not apply to parts, taxes, diagnostic charges, third-party services, software/licenses, already-discounted services or other excluded charges. Discounts cannot be combined with other promotions unless you approve it.

12. Customer responsibilities. Customers must provide accurate information and have required passwords, account credentials, internet access and physical access to their equipment when necessary. Time lost because required customer information or access isn't available does not obligate you to extend a session indefinitely.

13. Direct support number. The private support number is provided only after payment is received and verified. Customers should provide their name, phone number, issue and payment confirmation number. The number is for active paid customers and members and should not be shared with non-members.

14. Cancellation. Customers may cancel future monthly billing, but amounts already paid for the current billing period are generally non-refundable once the membership period has begun. Benefits remain available through the paid period unless the membership is terminated for misuse. Cancellation and refund handling should match the rules supported by your actual payment processor.

15. No guaranteed outcome. Payment for a membership or support session purchases technician time and access to the specified services; it does not guarantee that every technical problem can be resolved. Third-party hardware, software, internet providers, account restrictions and manufacturer services may prevent resolution.

16. Abuse and termination. Coast 2 Coast can suspend or terminate access for harassment, threats, fraudulent payments, misuse of the private support number, credential/security abuse, sharing membership access outside the covered household, or other misuse of the service.

17. Remote session length. A standard remote support session is up to 60 minutes. Longer or additional time may be billed separately at the applicable rate.

18. Agreement to terms. By submitting your information and completing payment, you confirm that you have read and agree to the Coast 2 Coast Tech Support Membership Terms & Conditions and recurring monthly billing.